VECTA / PROCESS HEALTH CHECK

Choose one recurring process:
Start trigger:
Expected outcome:
People involved:

For each question record Yes / No / Unsure, evidence, and an action if needed.

1. Is there a clear owner for the whole process?
2. Does each step have a clear input and output?
3. Are the handoffs between people understood?
4. Can people find the information needed without asking around?
5. Is information entered only once where possible?
6. Are approval rules clear?
7. Are common exceptions documented?
8. Can the team identify where work waits longest?
9. Are errors and rework recorded?
10. Is completion time measured consistently?
11. Does the outcome meet the customer's need?
12. Can someone else follow the process when the owner is absent?

Do not treat this as a validated score. Use it to identify questions for investigation.

Three priorities:
1.
2.
3.

Next test:
Owner:
Baseline:
Review date:
Result: